Director, Service Delivery - Resolute Technology Solutions

    PMP, Speaker, Rock Star, Adventurepreneur

    Well, in December 2016 I posted a challenge and that challenge was both accepted and met - in spades! I was looking for an organization who not only understood the Rock Star personality, but fostered it and apparently my manifestation skills are AWESOME because I created the PERFECT role for me...and got so much more out of the bargain. I am now the Director of Service Delivery with Resolute Technology Solutions and am working with one of the brightest and most talented IT teams I've had the pleasure of being a part of (and I've been part of many...) This organization is absolutely full of Rock Stars and they have a true 'family' atmosphere where everyone totally understands why contributing to the success of others (co-workers and our customers) creates our own success. They believe deeply in reciprocity, which is such a shift from so many organizations in today's marketplace.


    So what do we do?


    It's pretty simple - We Are Your IT


    Who are our customers?


    Anyone who wants to outsource their IT requirements - whether a small part or the whole enchilada - we can provide your organization both transformation and ongoing managed services. Give us a call.


    I look forward to connecting with you!


    Senior IT Program & Project Manager


    Director of Professional Services

    Senior Consultant 

    Jan 2014 – Present

    Senior Consultant

    September 2007 - Present

    • Senior Program Manager, Project Manager and Business Analyst
    • Established multiple PMO's from the ground up including, but not limited to: defining methodologies specific to the organization, defining and implementing governance structures to the Board level, developing and implementing processes, tools and templates to support the project lifecycle.
    • Developed and led multiple high-performance, multi-disciplinary and geographically dispersed teams. 
    • Extensive experience managing large, complex, global programs.

    Key Skills:

    • Program & Project Management
    • Solution Design & Implementation
    • Requirements Management
    • Business Process Design & Definition
    • Training & e-Learning
    • Change Management

    Founder, Rock Stars Unlimited

    2010 - Present

    Rock Stars bring creativity, innovation and massive momentum to any organization - but they have to be handled properly!


    The 'How to be a Rock Star' program provides insight into the unique corporate Rock Star personality. In particular, it delves into the 10 Essential Rock Star skills. Just a hint...one of the rock star skills is 'Trusted Intuition'...

    Whether you are a Rock Star and just don't know it, or you're working with or supporting a Rock Star, or perhaps "trying" to manage one - understanding the nature of the Rock Star personality is essential to harnessing and leveraging this powerful resource!

    Director, Solution Design

    SmartForce & Learning Solutions International

    Specialized in requirements management, functional solution design, overseeing development and/or vendor implementation and integration, pilot and testing protocols, program and project management, change management, training and documentation.

    National Project Manager & National Franchise Manager

    Atlantic Connect/Hookup Communications

    • First ISP on the TSX in Canada - key team member for IPO.
    • Integrated 17 ISP's into a single Network Operations Centre and National Call Centre.
    • Responsible for all Franchise implementations.
  • Personal Leadership Manifesto©



    My commitment is unwavering. When I am no longer committed, YOU will be the first to know because I will communicate it to you directly. 


    Passion is my primary driver. When I am no longer passionate about what I am doing, I WILL move on to something else. My passion and commitment are intimately intertwined. 


    Growth is a core life responsibility for me. Through you I grow, and my hope is that through me you will also grow.

    Lifelong Learning

    I am a student of the school of life. I learn through the school of life, I am a student of the human experience. 


    Mutual respect is a requirement for any meaningful engagement or relationship. Respectful interactions allow us both to be playing on the same field, even when we are not playing on the same team. 


    Honesty is a core principle and value for me...know that I will always be honest in all interactions - direct and indirect. Know also that I expect the same in return. 


    Trust is the foundation of my life. My choice to live by these principles is totally dependent on trust. In this, our responsibility for a successful relationship is shared. 

    © For more information on the Personal Leadership Manifesto tool please contact Sheila Kelly


  • Or Message Me! 

  • All photos of Trish Bishop courtesy of Kim Yanick